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E-commercesafety: draft-first

ReviewPilot

Customer Review & Feedback Agent

An OpenClaw agent that performs review sentiment analysis across platforms, drafts responses for positive and negative reviews, extracts feature requests from customer feedback, and delivers weekly voice-of-customer digests.

Install

tinkerclaw install reviewpilot

Requires the TinkerClaw CLI. Install guide →

What it does

Review sentiment analysis across platforms

Response draft generation for reviews (positive and negative)

Feature request extraction from reviews

Weekly voice-of-customer digest

Skills (4)

Installed into your agent's workspace

reviewpilot-digest

Produce weekly Voice of Customer digest synthesizing sentiment, themes, features, and actionable insights.

reviewpilot-features

Extract and prioritize feature requests and pain points from customer reviews.

reviewpilot-respond

Draft thoughtful review responses matching brand voice for positive and negative reviews.

reviewpilot-sentiment

Analyze review sentiment across platforms with nuanced scoring, theme extraction, and alert detection.

Automations (2)

ReviewPilot — Daily New Review Processing

enabled

08:00 AM · every day (UTC)

cron: 0 8 * * * · tz: Etc/UTC

What the agent does on this trigger

Run reviewpilot-sentiment. Fetch and process new reviews from configured platforms. Run sentiment analysis, generate response drafts for reviews requiring attention. Stage drafts in responses/ for user approval. Never post responses without approval.

ReviewPilot — Weekly VoC Digest

enabled

09:00 AM · every Mon (UTC)

cron: 0 9 * * 1 · tz: Etc/UTC

What the agent does on this trigger

Run reviewpilot-features and reviewpilot-digest. Produce a weekly Voice of Customer digest with sentiment trends, feature request extraction, recurring themes, and actionable insights. Write output to insights/weekly-voc-digest.md. Draft-first policy enforced.

Integrations & requirements

Primary integration mode
Local review exports today
MCP status
No dedicated MCP integration
Supported today
  • Local review ingestion and response drafting
  • Optional browser/web search for brand context
Planned / not yet implemented
  • ○Amazon/Google Places/Trustpilot APIs are placeholders only

Files this agent creates

Written under ~/.openclaw/workspace-reviewpilot/

analytics/sentiment-data.jsoninsights/feature-requests.jsoninsights/pain-points.mdinsights/weekly-voc-digest.mdUSER.mdresponses/{review-id}-draft.mdresponses/escalation-queue.jsonreviews/processed/{date}-reviews.json

Install & configure

  1. 1. Install the agent pack

    tinkerclaw install reviewpilot

  2. 2. Configure your preferences

    Edit the per-agent USER.md to set tone, timezone, and any agent-specific preferences:

    ~/.openclaw/workspace-reviewpilot/USER.md

  3. 3. Keep it up to date

    tinkerclaw update reviewpilot

Highlights

  • ✦Multi-platform review monitoring (Google, Yelp, Amazon, G2)
  • ✦Feature request extraction from raw customer feedback
  • ✦Response drafts that match your brand voice